1. Client Onboarding Process

We use an electronic onboarding process for adding new clients to our database and setting up client accounts.

Client Onboarding Process for msloydwrites

Primary Stages of Client Onboarding

• Initial Consultation: Defines how and when we will communicate with potential clients (e.g., discovery calls, email communication).
• Project Agreement/Contract: Outlines the scope of work, deliverables, deadlines, payment terms, and cancellation policies.
• Deposit Requirement: A $150.00 retainer fee is required for all new projects and must be received before any work begins.

2. Pricing and Payment Terms

Fair Pricing Model

• Rate Structure: We accept payments per word, per project, and per hour.
• Retainer: All clients must pay a $150.00 retainer fee for services.
• Payment Methods: We accept: American Express, Apple Pay, CashApp, Google Pay, Mastercard, PayPal, and Visa.
• Invoicing: Invoices for services are due on the date indicated on the invoice.
• Late Payment Fees: We provide a 48-hour grace period after which we charge a late payment fee equivalent to 10% of the total project cost.
• Collections and Credit Bureau Reporting: All unpaid balances reamaining on account  will be referred to collections and reported the three major credit bureaus after 45 days.

3. Scope of Work and Revisions

Scope of Work – Example

• Initial Scope: The initial scope of work must be agreed upon by both the writer and the client for your project to begin.
• Revision Policy: We include two complimentary revisions with all of our writing services. Additional revisions are billed at the hourly rate of $100.00 per hour.
• Scope Creep Management: Service requests outside of the signed scope of work will require additional service fees or an updated contract.

4. Communication Guidelines

Preferred Communication Channels for Writing Clients

• Preferred Communication Channels: Clients will need to specify whether you prefer email, phone, or project management tools for communication.
• Response Time: Our standard response times to client requests = 24-48 hours on weekdays.
• Business Hours: Our standard operating hours are Monday-Friday 8:00 a.m – 4:30 p.m EST.

5. Project Timelines and Deadlines

Estimated Writing Project Timelines

• Timeline Commitments: deadlines for project milestones and final deliverables are clearly stated in the contract for services and statement of work.
• Delays and Extensions: Uxpected delays will be communicated to the client as soon as possible. Extension requests are rarely required, however we may request a deadline extension in the case of emergency, illness, or natural disaster.
• Rush Fees:  We provide expedited service options and can accomodate most next day turnaround requests. Rush fees apply for same day revision requests and content orders.

6. Content Ownership and Copyright

Content Ownership Agreement – Example

• Ownership Transfer: Ownership of content is transferred to the client upon full payment.
• Usage Rights: Client will be assigned exclusive rights, full ownership, or limited use rights based on contract terms.
• Portfolio Use: We reserve the right to include completed work in our portfolio, unless otherwise agreed upon with the client.

Legal Rules and Regulations for Professional Writers

7. Confidentiality and Non-Disclosure

What is a Non-Disclosure Agreement?

• Non-Disclosure Agreement (NDA): We require all clients to sign an NDA to protect sensitive and proprietary information.
• Confidentiality Clause: All client information and project details are kept confidential unless explicit permission is granted.

8. Termination and Cancellation Policy

Early Termination and Cancellation Policy for msloydwrites

We understand that life happens which is why we implemented a clear termination and cancellation policy for our clients who need to opt out of services. Review the Early Termination Cancellation policy to learn how to cancel a writing order.

9. Dispute Resolution

Dispute Resolution Policy for msloydwrites

As much as we strive for perfection, we do sometimes make errors or mistakes. Have a question or concern about your writing order or startup marketing services? Review our dispute and resolution policy to learn how we can help.

10. Data Protection and Privacy Policy

Consumer Data Protection and Privacy Policy for msloydwrites

• Client Data Protection: Ensure compliance with data protection laws, especially if handling sensitive client information.
• Privacy Policy: Clearly outline how you collect, store, and use client data, such as email addresses and project files.

11. Quality Assurance Process

Writing Quality Assurance Process

• Content Review: Our writing quality assurance process included reviewing and editing work before submission to ensure it meets quality standards.
• Plagiarism Checks: We pledge to provide plagiarism-free content which can be verified using popular plagiarism checking tools like Copyscape.

These policies and procedures provide a solid foundation for our writing business as we work to properly manage client expectations and maintain high-quality service.

Questions?

Email: support@msloydwrites.com